There’s no way to know exactly what will happen in the future of a tech-based workplace. However, experts who regularly work with multiple industries—like business and career coaches—can offer well-educated predictions. We asked a panel of Forbes Coaches Council members for their thoughts. Their answers are below.
1. There’s A Bright Future For Those Who Embrace Change
Artificial intelligence and machine learning will enable us to innovate at an accelerated speed. Job seekers must stay current with rising technologies and embrace change. While some jobs may become obsolete, new opportunities will arise for professionals who understand technology, especially for those who can wield the power of data to drive evolutionary solutions across all sectors. – Rosa Vargas, Authentic Resume Branding & Career Coaching
2. AI Won’t Be Limited To Just A Few Industries
If you think AI is only going to impact automation jobs, you’ll be unprepared in your own career. Expect new positions and the dissolving of many corporate jobs we know today. Companies and universities will enable, enhance and expand AI use. From sensors that gather contextual data to devices that respond to signals, and from tools that connect info flow to superior intelligent analysis—be ready. – Joanne Markow, GreenMason
3. There Will Be More Focus On Customer Service
Automation is going to impact the current market in a significant way. One of those ways will be a shift from a more hands-on approach—the assembly line—to a more customer service and experience focus. People will have more questions, and businesses will need to be able to answer them. With the influx of technology, there will be a greater need for call centers than assembly lines. – Jon Dwoskin, The Jon Dwoskin Experience
8. The Human Touch Will Set A Business Apart
What will set a business apart from the competition will be its ability to offer human connection. AI may take over jobs like production or coding, but there will be a demand for high-level relationship management, customer service and human contact. Jobs that require passion, consciousness, emotional intelligence, creativity and relationship management will increase as AI replaces others. – Cheryl Leong, Leading with Consciousness
13. Applicants Should Expect A Higher Climb To Get Noticed
Companies invest in applicant systems to serve as the initial screener and gatekeeper of candidates to make recruiters more productive. As they learn to trust AI’s judgment in screening applicants, there will be less incentive for recruiters to dig through resumes. Successful applicants will need to learn how to game the technology and/or aggressively network their way into a job or be left behind. – Scott Singer, Insider Career Strategies
